Your privacy matters to us. This Privacy Policy applies to all members and visitors of phmaya bet (phmayabet.net). By using the platform you acknowledge that you have read and understood how we handle your personal information. If you have any questions, our Data Protection Officer is reachable at support@phmayabet.net any time.
1Overview
phmaya bet is a Philippine-facing online betting platform operated at phmayabet.net. As a data controller under the Philippine Data Privacy Act of 2012 (Republic Act No. 10173) and its Implementing Rules and Regulations, phmaya bet is responsible for the lawful, fair, and transparent processing of personal information collected from members and visitors.
This Privacy Policy explains in plain language what personal data phmaya bet collects, the purposes for which it is processed, how long it is retained, who it may be shared with, and the rights you hold as a data subject under Philippine law. We have intentionally avoided dense legal language where possible because we want you to actually understand this document, not just skim past it.
This policy applies to all personal data collected through the phmaya bet website, mobile browser experience, customer support interactions, and any other channel through which you communicate with or provide information to phmaya bet.
2Data We Collect
phmaya bet collects different categories of personal data depending on how you interact with the platform. Below is a complete breakdown of what we collect and when:
Registration Data
- Full legal name as it appears on a valid Philippine government-issued ID.
- Date of birth (used solely for age verification; we do not use this for marketing segmentation).
- Residential address in the Philippines.
- Email address and mobile phone number registered in your name.
- Username and hashed (never plain-text) password.
Identity Verification (KYC) Data
- A copy of a valid government-issued Philippine ID (PhilSys National ID, UMID, passport, driver's licence, or equivalent).
- Proof of address documents where required (e.g. recent utility bill or bank statement showing your registered address).
- Source of funds documentation where required by anti-money laundering (AML) compliance procedures.
Financial and Transaction Data
- Deposit and withdrawal transaction records, including amounts, timestamps, and payment method identifiers (e.g. GCash registered mobile number, Maya account reference).
- Betting activity history including event selections, stake amounts, odds, and settlement outcomes.
- Bonus and promotion eligibility and usage history.
Technical and Usage Data
- IP address and approximate geographic location (country and region level) at time of login.
- Device type, operating system, browser type and version.
- Session activity logs including pages visited, features used, and session duration.
- Cookie and tracking data as described in Section 8.
| Data Category | Examples | Collected At | Required? |
|---|---|---|---|
| Registration | Name, DOB, email, phone | Account creation | Yes – mandatory |
| KYC / Identity | Gov't ID, proof of address | Withdrawal / AML trigger | Yes – before first withdrawal |
| Financial | Deposit records, bet history | All transactions | Yes – for account operation |
| Technical | IP, device, session logs | All site visits | Partly – some via consent |
| Support | Chat transcripts, emails | Support interactions | When you contact us |
| Marketing | Promo preference, click data | Optional opt-in | No – opt-in only |
3How We Use Your Data
phmaya bet uses your personal data only for clearly defined purposes. We do not engage in data mining for profit, and we do not build behavioural profiles for sale to third parties. Every use of your data serves one of the purposes below:
- Account administration: Creating and maintaining your phmaya bet account, processing logins, and handling account settings changes.
- Transaction processing: Handling deposits and withdrawals via GCash, Maya, BDO, BPI, and other supported Philippine payment channels. Your payment details are processed by certified payment partners and never stored in full on phmaya bet servers.
- Identity and age verification: Confirming that you meet the minimum age requirement (18+/21+) and that your account details are accurate, as required by law.
- Regulatory compliance: Meeting obligations under Philippine gaming regulations, the Anti-Money Laundering Act (AMLA), and the Data Privacy Act of 2012.
- Fraud prevention and security: Detecting and investigating suspected fraud, duplicate accounts, money laundering, and other prohibited conduct described in our Terms and Conditions.
- Customer support: Responding to your queries, complaints, and account-related requests via live chat and email.
- Responsible gaming: Monitoring betting patterns to identify indicators of problem gambling and reaching out proactively where welfare concerns arise.
- Marketing communications (opt-in only): Sending you information about promotions, bonus offers, and new products on phmaya bet – only if you have explicitly opted in. You can withdraw this consent at any time from your account settings.
- Platform improvement: Analysing aggregated, anonymised usage data to improve the betting experience, fix bugs, and prioritise new features.
4Legal Basis for Processing
Under the Philippine Data Privacy Act of 2012, personal data may only be processed if there is a lawful basis for doing so. phmaya bet relies on the following lawful bases depending on the processing activity:
- Contract performance: Processing your registration data, transaction records, and account activity is necessary to provide you with the phmaya bet service you signed up for.
- Legal obligation: KYC/identity verification and AML-related data processing are required by Philippine law and gaming regulations. We cannot operate as a licensed betting platform without performing these checks.
- Legitimate interest: Fraud prevention, security monitoring, and platform abuse detection are pursued on the basis of phmaya bet's legitimate interest in protecting the platform and its members from harm.
- Consent: Marketing communications, optional analytics cookies, and any processing not covered by the above bases are conducted only with your explicit, freely given, and withdrawable consent.
5Data Sharing
phmaya bet does not sell, rent, or trade your personal data. We share data only with the categories of recipients listed below, and only to the extent strictly necessary for the stated purpose:
- Payment processors: GCash, Maya, GrabPay, and banking partners receive the minimum transaction data required to process your deposits and withdrawals. These providers are themselves regulated under Philippine financial law.
- Identity verification providers: We use certified third-party KYC providers to verify government-issued IDs. These providers operate under strict data processing agreements and may not use your data for any purpose beyond verification.
- Regulatory and law enforcement bodies: phmaya bet is required by law to provide member data to Philippine gaming regulators, the Anti-Money Laundering Council (AMLC), and law enforcement agencies when presented with a valid legal order or when we have a mandatory reporting obligation.
- Technology infrastructure providers: We use cloud hosting and security services whose servers are operated under data processing agreements that bind them to the same privacy standards we maintain.
- Not shared with advertisers or data brokers: Your personal data is never passed to advertising networks, data analytics brokers, or unaffiliated third-party marketers.
All third-party processors who handle phmaya bet member data are required to sign a Data Processing Agreement (DPA) committing them to treat your data with the same standards we apply internally, and restricting them from using it for any purpose beyond the specific service they provide to us.
6Data Retention
We keep your personal data for as long as necessary to fulfil the purposes described in this policy and to comply with our legal obligations. The general retention periods are as follows:
- Active account data: Retained for the duration of your active membership with phmaya bet.
- Financial and transaction records: Retained for a minimum of five (5) years after the last transaction, as required by Philippine AMLA and gaming regulations.
- KYC/identity documents: Retained for five (5) years from the date of verification or from account closure, whichever is later.
- Customer support records: Retained for three (3) years from the date of the last support interaction.
- Marketing consent records: Retained until you withdraw consent, plus one (1) year to maintain an audit trail of the consent itself.
- Technical/session logs: Retained for 90 days rolling, then deleted unless flagged as part of a fraud or security investigation.
After the applicable retention period expires, your data is securely deleted or anonymised so it can no longer be linked to you as an individual.
7Security Measures
phmaya bet implements technical and organisational measures to protect your personal data against unauthorised access, disclosure, alteration, and destruction. These measures include:
TLS Encryption
All data transmitted between your device and phmaya bet is encrypted using TLS 1.2 or higher.
At-Rest Encryption
Sensitive stored data including passwords and KYC documents is encrypted at rest using industry-standard algorithms.
Access Controls
Internal access to member data is role-based and restricted to staff who need it to perform their job functions.
Regular Security Audits
We conduct regular internal security reviews and engage third-party penetration testing to identify and address vulnerabilities.
Security strength indicators for our core data protection measures:
Data Breach Notification: In the unlikely event of a personal data breach affecting your account, phmaya bet will notify you within 72 hours of becoming aware of the breach, in accordance with our obligations under the Data Privacy Act of 2012 and the National Privacy Commission (NPC) guidelines.
8Cookies and Tracking Technologies
phmaya bet uses cookies and similar technologies to make the platform work, to remember your preferences, and to understand how members use the site. Here is a breakdown of the cookie categories we use:
You can manage cookie preferences through your browser settings at any time. Disabling non-essential cookies will not prevent you from using the core phmaya bet platform.
9Your Rights Under the Data Privacy Act
As a data subject under Philippine Republic Act No. 10173, you have the following rights in relation to your personal data held by phmaya bet. You can exercise any of these rights by contacting us at support@phmayabet.net:
Right to Access
You can request a copy of the personal data we hold about you at any time. We will provide this within 15 business days of receiving a valid request.
Right to Correction
If any of your personal data held by phmaya bet is inaccurate or incomplete, you have the right to have it corrected. Contact support with the correction and supporting evidence.
Right to Erasure
You may request deletion of your personal data. Note that legal retention obligations (AML, gaming regulations) may prevent full erasure of some records.
Right to Object
You can object to specific processing activities, including direct marketing. Withdrawing marketing consent is immediate and available from your account settings.
Right to Data Portability
You have the right to receive your personal data in a structured, machine-readable format so you can transfer it to another provider if you choose.
Right to File a Complaint
If you believe phmaya bet has not handled your data lawfully, you have the right to file a complaint with the National Privacy Commission (NPC) of the Philippines.
10Minors
phmaya bet does not knowingly collect or process personal data from individuals under the legal gambling age (18 years, or 21 years where applicable). Registration requires confirmation of age, and identity verification is conducted before any withdrawal is processed.
If we become aware that personal data has been collected from an underage individual, we will delete that data promptly, close the associated account, and report the matter to the relevant regulatory authority if required. If you believe a minor has registered on phmaya bet, please notify us immediately at support@phmayabet.net.
11Third-Party Links
The phmaya bet platform may contain links to third-party websites or services (for example, payment provider help pages). This Privacy Policy applies solely to phmayabet.net and our own data processing activities. We are not responsible for the privacy practices of any external websites, and we encourage you to read the privacy policies of any third-party services you use in connection with phmaya bet transactions.
12Changes to This Privacy Policy
phmaya bet may update this Privacy Policy from time to time to reflect changes in the law, our business operations, or the way we process data. Material changes will be notified to registered members by email to their registered address and/or by a prominent notice on the platform.
The "Effective" date at the top of this page will always reflect when the current version entered into force. We recommend reviewing this policy periodically, particularly if you have given us consent for marketing communications or optional data processing activities.
Continued use of phmaya bet after a policy update constitutes acceptance of the revised terms, provided that any processing that requires your consent will only proceed once we have obtained fresh consent for materially changed purposes.
13Contact Us
If you have any questions about this Privacy Policy, want to exercise any of your data rights, or wish to raise a concern about how phmaya bet has handled your personal information, please reach out to us:
For complaints that cannot be resolved directly with phmaya bet, you may file a formal complaint with the National Privacy Commission of the Philippines through their official channels at privacy.gov.ph.
Privacy Protection Built Into phmaya bet
Data protection is not just a document we publish once a year. It is baked into how phmaya bet is built and operated.
End-to-End Encryption
Every byte of data travelling between your device and phmaya bet is protected by TLS encryption. Your GCash transactions, bet confirmations, and personal details are never exposed in transit.
Minimal Data Principle
We only collect what we actually need. If a piece of information is not required for your account, a transaction, or a compliance check, we do not ask for it.
No Unsolicited Marketing
phmaya bet will never send you marketing emails or push notifications unless you have explicitly opted in. You can change your mind and unsubscribe any time from your account settings.
Regulated Data Processors
Every third party that handles your data on our behalf – payment processors, KYC providers, cloud infrastructure – is bound by a Data Processing Agreement and is subject to auditing.
R.A. 10173 Compliance
Our data practices are built around the Philippine Data Privacy Act of 2012. We maintain a Data Protection Officer and are registered with the National Privacy Commission.
You Stay in Control
Access, correction, deletion, and portability requests are handled by a dedicated team. You are never stonewalled when you ask about your own data – we respond within five business days.
Privacy and Responsible Gaming Go Hand in Hand
phmaya bet uses behavioural data to monitor for signs of problem gambling – not to profile you for commercial gain, but to reach out and offer support if our welfare team identifies concerning patterns. This processing is done with care and is covered by the legitimate interest basis described in this policy. You can read more about the tools and support available on our Responsible Gaming page.
Ready to Join phmaya bet? Your Privacy Is Protected From Day One
Now you know exactly how phmaya bet handles your data. Register your account today – we use GCash-compatible deposits, process everything in ₱ PHP, and our team is available around the clock if you ever have a privacy concern.